Privacy Policy

Last updated: 25 August 2026

This Privacy Policy explains how Aurentex ("we", "us", or "our") collects, uses, stores, and shares information about you when you use our website, our event management platform, and any related services (together, the "Services").

We are an Indian business based in Coimbatore, Tamil Nadu, and we comply with India's Digital Personal Data Protection Act, 2023 (the "DPDP Act") as well as other applicable laws.

1. Information we collect

We collect the following categories of information:

• Account and contact data. Name, work email, phone number, company or organization, role, and any details you share when you contact us or sign up.
• Event and attendee data. Information that you or your attendees enter into Aurentex registration forms, check-in records, badges, and analytics. This data belongs to you. We process it on your behalf as a data processor under the DPDP Act.
• Usage data. Device type, browser, IP address, pages viewed, and time spent. This is collected automatically through cookies and analytics tools.
• Communications. The content of emails, messages, and call notes when you communicate with us.

2. How we use information

• To provide, run, and improve the Services.
• To set up and brand your custom platform.
• To process payments and issue invoices.
• To respond to support requests and provide on-event standby assistance.
• To send you product updates, service notices, and (with your consent) marketing.
• To meet legal, tax, and accounting obligations.

3. Sharing your data

We do not sell your data. We share it only with:

• Trusted infrastructure providers who host the Services on our behalf, covering cloud hosting, database and encrypted backup storage.
• Payment processor. We use Razorpay to collect our fees, covering UPI, cards, net banking and other Indian payment methods. Razorpay receives only the data needed to complete the transaction (your name, billing address and payment details) and acts as an independent data controller for that information under its own privacy policy. If you need to pay by international card we can add Stripe on request, on the same basis.
• Website and form providers. This marketing website is hosted by Netlify. Anything you type into our contact or newsletter forms is delivered to us through Formspree, and discovery calls are booked through Calendly. Our fonts are served by Google Fonts and some code libraries by jsDelivr, both of which receive your IP address as part of serving the page. These providers handle website enquiries and page delivery only; they are not given attendee data from the platform.
• Analytics. Crazy Egg receives usage data from this website, including your IP address, to produce heatmaps and click reports. See our Cookie Policy.
• AI assistants you connect. If you connect your own Claude or ChatGPT account to your event data, the information you ask about is sent to that provider and handled under your agreement with them, not ours. We never send your data to an AI provider on our own initiative, and we do not use your attendee data to train any AI model.
• Service tools you choose to integrate (your CRM, marketing platform, etc.) only with your permission.
• Government or regulatory authorities when we are required to by law.

4. Where data is stored

Attendee and platform data is stored on secure cloud infrastructure across multiple servers, with encrypted backups. Data is encrypted in transit using TLS and encrypted at rest. Access is limited to the members of our team who need it to run and support your platform. If your organisation has specific requirements about where your data is held, tell us before setup and we will confirm in writing what we can commit to.

This marketing website is separate from the platform. It is served from a global content delivery network, and the enquiry and analytics providers named in section 3 process their data on their own infrastructure, which is largely outside India. No attendee data is held there.

5. Your rights

Under the DPDP Act and other applicable law, you have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete data.
• Request deletion or erasure of your data, subject to legal retention requirements.
• Withdraw consent for processing where processing is based on consent.
• Lodge a complaint with the Data Protection Board of India.

To exercise any of these rights, email us at contact@aurentex.com.

6. Data retention

We keep your personal data only as long as we need it to provide the Services or to comply with our legal obligations. When you close your account, we delete or anonymize your data within 90 days, except where we are legally required to keep it longer (for example, tax records).

Attendee data. Attendee data collected through your platform is deleted within 90 days of account closure, or earlier upon your written request. You can also export attendee data at any time during your subscription. The attendee data is yours; we process it on your behalf and never use it for our own purposes.

7. Security

We use industry-standard security practices including encryption, access controls, and regular security reviews. No system is perfectly secure, but we work hard to protect your data.

Breach notification. If a personal data breach occurs that is likely to result in significant harm, we will notify the Data Protection Board of India and affected users within 72 hours of becoming aware of the breach, as required by the DPDP Act. The notification will describe the nature of the breach, the data and individuals affected, the steps we are taking to contain it, and what you can do to protect yourself.

8. Cookies

We use a small number of cookies and similar technologies on our website and platform. They fall into two categories:

• Strictly necessary. Your cookie consent choice is remembered in your browser's local storage under the key aurentex-cookies, so the banner is not shown to you again. Once the platform itself is live for you, a session cookie keeps you signed in. You cannot opt out of these.
• Analytics. We use Crazy Egg for heatmaps and click tracking on this website (_ce.s, _ce.clock_data, cebs, cebsp_). _ce.clock_data records your IP address and country. Crazy Egg is the only analytics tool on this site.

Analytics cookies are not set unless you choose "Accept all" on our cookie banner, and choosing "Decline" deletes any that are already there. We do not use cookies for advertising or to share information with advertising networks. You can change your choice at any time by resetting your preference on our Cookie Policy page, or by blocking and deleting cookies through your browser settings. Full details are in our Cookie Policy.

9. Governing law and jurisdiction

This Privacy Policy and any dispute or claim arising out of or in connection with it are governed by the laws of India. The courts of Coimbatore, Tamil Nadu have exclusive jurisdiction to settle any such dispute, without prejudice to your statutory rights under the DPDP Act, including your right to lodge a complaint with the Data Protection Board of India.

10. Children

The Services are intended for business use by adults. We do not knowingly collect data from children under 18. If you believe a child has shared personal data with us, contact us and we will delete it.

11. Changes to this policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or through the Services. The "Last updated" date at the top reflects when the policy was last changed.

12. Contact

Questions about this Privacy Policy? Reach us at contact@aurentex.com.