Terms of Service

Last updated: 7 May 2026

These Terms of Service ("Terms") govern your access to and use of the Aurentex website and event management platform (together, the "Services"). By signing up for or using the Services, you agree to these Terms.

1. The Services

Aurentex provides custom-built, white-label event management software including registration, check-in, badging, invitations, analytics, and related services. Specific features depend on the plan you subscribe to.

2. Your account

• You are responsible for keeping your account credentials confidential.
• You must give us accurate information when creating an account.
• You are responsible for the activity that happens under your account.
• You must be authorized to bind the organization you are signing up on behalf of.

3. Your data and your attendees

You own the data your attendees enter through the platform. We process it on your behalf, as described in our Privacy Policy. You agree that you are the data fiduciary (controller) for that data and that you have the legal basis to collect it from your attendees.

4. Acceptable use

You agree not to:

• Use the Services for any unlawful purpose.
• Send spam or unsolicited messages through the Services.
• Attempt to reverse-engineer, copy, or resell the Services.
• Upload viruses or other malicious code.
• Use the Services in a way that disrupts or harms our infrastructure or other users.

5. Fees and payment

Pricing is set out on our pricing page. Setup fees are billed once at the start of your engagement. Subscription fees are billed monthly in advance. Per-event support is billed per event. All prices are exclusive of applicable taxes. Late payments may result in suspension of the Services.

The first 2 events and first month of subscription fees are free, as described on our website. After that period, ongoing fees apply unless you cancel.

Aurentex reserves the right to adjust fees to reflect changes in applicable tax rates or other statutory levies. We will give you reasonable notice of any such adjustment.

6. Cancellation and refunds

You can cancel your subscription at any time. Cancellation takes effect at the end of the current billing period. Setup fees are non-refundable once we have begun work. Per-event fees are refundable up to 14 days before the event date.

7. Intellectual property

The Aurentex platform, software, designs, and brand are owned by Aurentex. We grant you a limited, non-transferable, revocable license to use the Services during your subscription. Your white-labeled instance contains your branding, but the underlying platform remains our property.

8. Service availability

We work hard to keep the Services running, but we do not guarantee uninterrupted availability. For our Starter, Growth, and Pro plans, we target reasonable availability but do not provide a formal uptime guarantee. Enterprise plans include a service level agreement (SLA) with specific uptime commitments.

9. Subcontractors

We may use third-party subcontractors and service providers to help deliver the Services. Examples include AWS (hosting and storage in the Mumbai region), Razorpay and Stripe (payment processing), and the analytics and communication tools listed in our Privacy Policy. We remain responsible to you for the performance of any subcontractor we engage to perform our obligations under these Terms.

10. Confidentiality

Each party agrees to treat the other party's non-public information as confidential. For you, this includes attendee data, event strategy, pricing, internal communications, sponsor and speaker information, and any other business information you share with us through the Services. For us, this includes our platform internals, pricing structure, and roadmap.

Confidential information may only be used to perform obligations under these Terms and must not be disclosed to third parties without consent, except to employees, contractors, and professional advisors who need to know and are bound by similar confidentiality obligations, or where disclosure is required by law. These confidentiality obligations continue for 3 years after termination of the Services.

11. Force majeure

Neither party is liable for any failure or delay in performing its obligations under these Terms (other than payment obligations) caused by events beyond its reasonable control. This includes, but is not limited to, natural disasters, fire, flood, pandemic, war, civil unrest, government action, internet or telecommunications outages, third-party cloud or payment provider failures, power failures, and cyber-attacks. The affected party will use reasonable efforts to notify the other party and resume performance as soon as practicable.

12. Limitation of liability

To the maximum extent permitted by law, Aurentex's total liability under these Terms is limited to the fees you paid us in the 12 months before the event giving rise to the claim. We are not liable for indirect, incidental, or consequential damages, including loss of profits or data.

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited under Indian law.

13. Termination

Either party can terminate the agreement on 30 days' written notice. We can suspend or terminate your account immediately if you breach these Terms. On termination, your data will remain available for export for 30 days in CSV or another standard, machine-readable format, after which we delete it in line with our Privacy Policy.

14. Governing law

These Terms are governed by the laws of India. The courts of Coimbatore, Tamil Nadu have exclusive jurisdiction to settle any dispute arising out of or in connection with these Terms.

15. Changes to these Terms

We may update these Terms from time to time. If changes are material we will notify you at least 30 days in advance.

16. Contact

Questions about these Terms? Email us at contact@aurentex.com.